Company
My Role
Platform
Period
TVBS News is one of Taiwan’s leading news platforms with a large readership. Over time, however, an ad-first operation and a strong emphasis on breaking updates led to visible issues: fragmented reading flow, unclear information hierarchy, and increasingly rigid editorial operations.
In this project, I was the sole designer and led a mobile-first redesign. Centered on restoring reading flow and clarifying story structure, the goal was to build an operational, modular storytelling system—balancing user experience, editorial requirements, and advertising constraints.
“I couldn’t tell where this article fits in the full story. I need more context.”
→ (3 participants from different backgrounds)
“There’s just too much going on. My eyes don’t know where to focus.”
→ (3 participants from different backgrounds)
“I stopped using the TVBS app because the ads were too annoying."
→ (2 participants from different backgrounds)
"I scroll down and immediately see the comments and ads—it’s too noisy."
→ (4 participants from different backgrounds)
“I finish reading and just leave. The suggestions below don't seem related.”
→ (3 participants from different backgrounds)
“I’m not sure why these stories are being shown to me.”
→ (3 participants from different backgrounds)
“While end users couldn’t directly perceive the CMS limitations, signs like outdated articles and inconsistent layouts reflected the underlying editorial inefficiencies. → (In-house news editor)
To address both user behavior and organizational requirements, I conducted cross-functional discovery early on—reviewing analytics, content performance, and stakeholder input.
From 2023 GA4 data, mobile was the primary traffic source: pageviews were roughly 6× higher and active users about 5× higher than desktop. However, session depth was higher on desktop. This suggested potential reading friction in the mobile experience, which led me to adopt a mobile-first design direction.
Based on personas, reading journeys, and prototype validation, I proposed 11 concept ideas and consolidated them into a working prototype for testing. I evaluated the concepts using the following criteria:




A lightweight module at the end of the article. I designed it so that each tap surfaces three fresh stories drawn from a mix of trending, recent, and under-explored categories.


Detects section headers automatically



































